Contact & Support
Questions? Contact me directly.
I'm Joshua Ayres, the photographer behind Smart Photo Tools. Email me at jaayres20@gmail.com with any question, including help with an order you bought on this site. Please include the email address you used at checkout. If you bought on Etsy, message me through Etsy instead so I can find your order.
Frequently asked questions
Is it a subscription?
No. Smart Collage Free and Smart Collage Mobile are free. The other apps are a one-time payment of $15 to $35, and nothing renews.
Which app do I need?
For most people, Smart Collage Builder. If you want text on the page, choose Smart Collage Designer or Smart Album Builder. See them side by side on the Products page.
Should I buy direct or on Etsy?
Either one. You get the same download and the same license. Direct checkout works in 81 countries. If yours isn't listed, buy on Etsy.
What devices and browsers work?
The computer apps work in current Chrome, Safari, Edge, or Firefox on a Mac or Windows laptop or desktop. They may open on an iPad or Chromebook, but choosing photos may not work there. Smart Collage Mobile works in current phone browsers and on iPad. Sharing and adding it to your Home Screen depend on your device.
Can I use it on more than one computer, or for client work?
Yes to both. Select the same license file on each of your computers. Your license covers personal and client work. Please don't share your license file.
Do my photos get uploaded?
No. Editing happens in your browser, on your own computer. The apps don't send your photos to Smart Photo Tools.
Can I print what I make?
Yes. The computer apps export high-resolution 300 ppi files for photo labs and album printers.
Lost your license file?
If you bought on this site, use the download link in your purchase email. If the link has expired, email me for a new one. If you bought on Etsy, download it again from your Etsy Purchases page, or message me on Etsy with your order number. If you clear your browser data or switch browsers, just select the license file again.
Need help with an order?
Email me and I'll help. Include the email address you used at checkout. For direct purchases, see the Refunds page. For an Etsy purchase, open my shop page on Etsy and select Contact, and include your order number if you have it.
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Made by wedding photographer Joshua Ayres. See my photography at Joshua Ayres Photography.